Adapting to the new digital economy requires organizations to not just retool their networks, but in many cases, core business processes as well. The creation, exchange, and analysis of data – about customers, products, and their usage – enables organizations to gain the insights they need to improve operational efficiency, business agility, and the customer experience.
The three pillars of digital business are automation, agility, and analytics. As the speed of business accelerates, critical processes need to occur at digital speeds, which means that human beings, and human error, need to be removed from many of the basic operations that support the organization. Automation allows critical personnel to be reassigned to higher-order projects that rely on real-time analysis of growing volumes of data in order to enable agile business.