Government agencies are changing the way they achieve their missions. They are procuring, deploying, and even creating their own digital services to help meet rising citizen and employee demands.
Collectively, these efforts are called digital transformation. It’s a way to enhance customer experience while driving operational agility and efficiency. And it’s what government needs to move forward in a digital age.
But to achieve digital transformation, agencies can’t simply create or deploy a couple of online portals and consider their job done. Transformation is a complex undertaking. It requires weaving together a variety of devices, technologies, and services into a single, integrated network that can dynamically adapt to market and user demands.
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